Refund & Replacement Policy

We want you to love your purchase! If something isn’t right, we’re here to help. If you brought the product comes under our 60 day risk free trial, you are eligible for refund or replacement, no questions asked.

Eligibility for Refunds or Replacements

We offer a refund or free replacement for:

Physically damaged products (e.g., broken, cracked, or missing parts)

Faulty or defective products

If you receive an item that falls under these categories, please contact us within 14 days of delivery with a photo or video of the issue, and our support team will assist you right away.

Non-Returnable Items

To keep our prices fair and ensure product quality, we do not accept returns for reasons other than physical damage or manufacturing defects.

This includes:

Change of mind

Wrong size/model ordered by the customer

Products without any physical or functional issue

How to Request a Refund or Replacement

Email us at info@riofinds.com with your order number.

Attach a photo/video clearly showing the damage or faulty product.

Our team will review the case and provide a quick resolution—usually within 24–48 hours.

Fast & Fair Resolution Promise

We aim to make your experience stress-free. If your item arrives damaged or defective, we will immediately send a replacement or issue a refund, depending on your preference.